Baby Products / Baby Strollers

Kolcraft Voluntarily Recalls Certain Jeep Liberty Branded Strollers

Today Kolcraft announced a voluntary recall in cooperation with the CPSC. The recall includes certain Jeep Liberty branded strollers. The only affected models are JL031, JL032, JL034, JL035 or JL036 manufactured between June 2010 and September 2011.  The model number and date of manufacture are printed on a white tag on the rear upper center of each seat-back pad.

The inner tube of the tire on the stroller can rupture causing the wheel rim to fracture, posing a risk of bodily injury and property damage.

If you have one of these models, please call (800)-453-7673 Monday-Friday 8 AM to 5:00 PM EST to order a free repair kit. You can learn more information about this recall, or order your repair kit here.

The Kolcraft family remains committed to making the best products for your children and we apologize for any inconvenience this causes you.

Posted June 19, 2013

by ColleenF

37 Comments

37 Responses

  1. kendra schulte says:

    I was just commenting that I have an april 2010 liberty addition and the tube actually blew up in my husband face causing im to lose vision for several minutes. At the time I thought nothing about it and never reported it I just thought crap happens and I guess life goes on. It never ruptured the wheel frame itself but ever since we bought a new tube to put in the wheel itself the stroller has never been the same. No I have no documentation pictures or doctor bills but this really did happen.

  2. courtney b says:

    oh no we have this stroller !:

  3. ColleenF says:

    Please contact the Kolcraft Customer Service line to report your issue or to request the replacement part. They are available Monday-Friday 8:00AM – 5:00PM this week. The number is 800-453-7673.

  4. selina says:

    My stroller had a tire bulging, it hasn’t exploded or anything but i put it aside until i could repair it.

  5. Christine Cunningham says:

    thanks for sharing this important information!

  6. Tawnya says:

    I also have this stroller. From the time I got it the back right tire never stays aired up. I have just been walking around with a air pump in the stroller and keep pumping up the tire. I just thought I needed a new tube but never got around to checking into it. The company will send us new parts from what I understand. I will call on Monday. I do think its a little crazy that they want us to change out the wheels ourselves…..what if something happens while we are changing them out.?????

  7. Sarah says:

    When can we expect to see these back in stores? I called Kolcraft and was told that they’re still being sold, but that’s not the case. I’ve checked Amazon, Wal-Mart, Target, Babies R Us, Burlington Coat Factory, Overstock and they’ve all taken them down for the time being. I’ve been wanting to purchase this stroller for some time so any idea of when I’ll be able to would be much appreciated. Thank you!

  8. Sarina says:

    I’ve got this stroller. I used it one time, two of the tubes exploded while on a walk with my son. But apparently the stroller I have isn’t one that’s been recalled because of the stupid triangle on the wheel.

  9. Betsey Flowers says:

    I am having a hard time finding the model # on my stroller. I have looked on the tag attached to the back to the stroller, but I haven’t been able to find the number. Please help me determine where I can find this number. Thanks

  10. Faith says:

    I have this stroller for my daughter and my brother recently filled the tires with air it exploded on our walk back home. Replacement part or not I don’t ever want to put my baby in this stroller I expected much more from this brand.

  11. ColleenF says:

    Thank you for your comments. We are changing our blog this week, so I am unsure if my responses are being posted as we switch our blog to a new format.

    We hope every consumer is able to order their Jeep Liberty repair kit from our site (http://recall.kolcraft.com/jeep-liberty-recall/order). However, you can call our Customer Service team at 800-453-7673 if you are unable to order online. This recall affects model numbers JL031, JL032, JL034, JL035 or JL036 manufactured between June 2010 and September 2011. If your stroller was not manufactured in that time period, it would not be affected.

    If anyone has trouble contacting our Customer Service team, or if you are unable to locate your date of manufacture. We are happy to help in the process. Please email marketing@kolcraft.com and we will connect you to the necessary team at Kolcraft. Please share your contact information in that email and any other related information.

    Thank you all for your follow up.

  12. Renee says:

    I have this jeep stroller. Have not used it for the last 6 months due to the wheel that blew out. The other wheel has a bulge like a bubble in it. Honestly I am now scared to blow up the tire.

  13. Lesli says:

    Our tire rim did explode. No injuries thank goodness. I contacted customer service only to find out it would cost us around 50 bucks with shipping to replace the tire about 6 months ago. So sick of this stroller. Several tire issues. Stroller can not be trusted to have Air in tires when you need it.

  14. Katrina says:

    My stroller was manufactured in 2012 and had two tire blow-outs!! Front and back with in days apart. The blog says that strollers manufactured between 2010-2011 are affected, and I disagree with this. Also, the babies r us that I purchased mine from are no longer selling them. Good thing is, customer service at kolcraft did replace both tires free of charge..THANK YOU!! Haven’t had a problem since and we use it everyday:) I hope the other one doesnt blow-out!!

  15. Leah says:

    We purchased the Jeep stroller in 2009 and have had tire issues continually. Right now all 3 tires are flat. It started with the front tire going flat all the time. This is my only jogger stroller I have but I have started using a Graco walker stroller until I can get my jogger fixed. I called today and it will be $54 to replace the tires…this is ridiculous!

  16. ColleenF says:

    Thank you for contacting us Leah. I did contact the head of Consumer Service following your blog comment. Our customer service team will be contacting you. We are sending you the replacement wheels. Thank you again for contacting us. We apologize for any inconvenience.

  17. Val G says:

    I have the recalled stroller, and have ordered the recalled wheels. Does the repair kit come with the nuts and washers? The nuts fell off of the front wheel while on a walk with my baby and I can’t find ones that fit. I have searched everywhere! I have not been able to use this stroller in the last 2 years. Very disappointing! Please help, where can I get the replacement nuts???????

  18. Evidently going thru the information plenty will accept it as it is real and it’s great to read from a web guy that’s stating it for us to think about

  19. Tawnya says:

    I received my replacement parts. Now these tires won’t keep aired up. Really!!!! One walk and at least one tires if not more is flat before we get back home. Is anyone else having this problem?

  20. E. Turner says:

    I am a great-grandmother and our stroller has a right rear tire flat.
    Can I repair it or does it need to be replaced? As I am on limited income, please let me know what to do. The model is JL 002-XSU
    Thank you

  21. Colleen says:

    Thank you for commenting E. Turner. Please call our Customer Service team at 800-453-7673 and they would be the best team to assist you.

  22. tracey says:

    Yeah right I reported an issue with my stroller and pictures nothing was ever done. No return email phone call etc. I even followed up with case #.

  23. Akshay says:

    I purchased this stroller as my baby is 90 % disabled and it was working really great for her, two of the tire got flattened several time , it bulges out due to defective rims i believe, i contacted customer care and model comes under replacement model as well as tangle is there in tire but it has been purchased in 2009 dec they refused to provide the replacement kit. Now stroller is not in use due to its tire, i am thinking to buy tire and tube as i do not have any option. I recommend everyone to stop buying it as it could be dangerous.

  24. Akshay says:

    Typo above : “Tangle is NOT there in rim”

  25. DetectiveDad says:

    I cannot believe a company would even think about selling a children’s item like this. We have had 2, no make it 3 blowouts while I was filling these tires for my family. (The entire valve stem blew off like a missle) I’m tired of calling and calling, having to send the same picture over and over. This problem needs to be resolved once and for all. Oh, by the way, customer service is downright rude and arrogant. I’ve been blamed for the problem!!!!

  26. ColleenF says:

    We apologize if you have not received our responses. Please email marketing@kolcraft.com your contact information and someone will call you tomorrow. Thank you.

  27. Rachel says:

    My tag says it was made in 2012 but I just ordered my free replacement kit. Can’t wait to receive the new tires so I can put the stroller back in use!!!!!

  28. ColleenF says:

    We are glad it worked out Rachel. Please contact our customer service team if you have any questions. Customerservice@kolcraft.com or 800-453-7673.
    Thanks!

  29. Billie Jean says:

    My stroller doesn’t have the triangle on the wheel, but it’s within the manufacture date and serial number. Just ordered my replacement kit :) Anyone know how long it takes for the kit to come in? Needing this stroller by Thanksgiving! Right now, the tires won’t hold air.

  30. Kaylee says:

    I just realized our stroller was one that was recalled only because I started searching for new tires to replace the one that’s starting to bulge out. I just ordered out replacement kit today. Can anyone tell me how long it will take to arrive? We use out stroller almost everyday and I’m afraid to use it until out replacements arrive.

  31. Kelly says:

    Hi Kaylee – Thanks for contacting us. You should have received an email after your order was placed with tracking information. However, replacement parts are shipped within five business days, so hopefully you receive it soon! If you would like more information and details on your order please feel free to call our customer service department at 800.453.7673 and they will be happy to answer any questions you have. Thank you!

  32. Elizabeth says:

    I have a model purchased in 2009 and all three of my tires blew out…my stroller has been sitting because customer service said it would be 60 plus dollars… I have a feeling your recall needs to cover more strollers….I cant afford to stroll my child for $60 thats almost half a new stroller…

  33. Elizabeth says:

    I have asked your customer service for directions on how to fix the innertubes since apparently my stroller is not covered. I was told you do not have directions….I

  34. Sarah says:

    I have model #JL030! Beware! It almost took an adult male finger off at the opening and closing latch! It completely mangled it! I called customer service but they have not recalled this stroller!! I am bewildered as to why! It would have definitely taken off a child’s finger!

  35. Sara says:

    I have this exact stroller, but because mine was manufactured 2 months before the recall it’s not affected? I find that hard to believe, none of the tires stay aired up and because of the placement of the caps it’s impossible to air them up because they’re too close to the spokes. Not a fan of the stroller, I’ll be posting it on Craigslist, hopefully I can get $10 for it. I will not be purchasing this brand of products in the future.

  36. Diana says:

    I own a 3 wheels stroller that is almost new condition so I didn’t call about get my replace kit but I think if is not safe when it is coming from the manufacture it will not be safe after I will fix it … I’m not an expert in the business So I need replace the stroller for another model that is not or has been recall since my stroller is new because my older daughter barely used (4times) now I have a newborn. I think the manufacture should help me with that … I can’t afford to buy a new one and throw away the other. I have not money to waste …. If I bought something new at the store is because I would trust in the product …This is ridiculous

  37. Thorin says:

    I cannot begin to describe how frustrated I am with this stroller. I live on an island that is hard to access. I used the stroller 3 times when the wheels blew out, it took me months to get my replacement kit here, when I finally put them on, they blew out again after 1 use. I cried, I even screamed a little. I am so utterly disappointed with this situation. I want a new stroller! There was absolutely no difference in the wheels that they sent, they just happened to be new. Obviously, it was a faulty design. I plan to call customer service to see what they can do for me. My son is 1 year old now and has only been able to use his stroller 4 times. This is not right!

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