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Our products can be found at most major retail chains and specialty stores. For a retailer listing, please click on the link in this website. Be sure to call the suggested retailer to ensure the product is available at the store near you.

Generally, if the accessory was not included with the product you purchased, that accessory cannot be purchased separately. However, Kolcraft does sell sheets for its bassinets and some of its playards and rain covers for some of our strollers.

Generally, if the accessory was not included with the product you purchased, that accessory cannot be purchased separately. However, Kolcraft does sell sheets for its bassinets and some of its playards and rain covers for some of our strollers.

First, review your instruction sheet. If additional help is needed, please contact us .

For information on product recalls, please visit our safety notification page. 

You may receive a copy by:

1. Downloading a readable and printable file on the product instruction page
2. Contacting us

Warranty Information can be found in your product's instructions. Generally, Kolcraft warrants its product to be free of defects in material and workmanship for one year from the date of purchase. If in Kolcraft's opinion the product is defective, Kolcraft will, at its option, repair or replace the defective product. The warranty for your mattress may exceed one year. Please check your mattress label to determine if the mattress has a longer warranty period.

 

If the part is in stock, it will be mailed via US Mail or UPS within a 24 hour period. Depending on the destination, it should be received within 7 business days. All parts are shipped from North Carolina.

Kolcraft will assist you in finding a retailer that carries the product you seek. You may go to the where to buy section of this website or call. You may also call Consumer Service's toll free number for assistance. If the product cannot be located at a retailer near you or through one of our internet retailers, Kolcraft may sell a product to you if it is available in its warehouse.

Until your child is able to sit up unassisted, Kolcraft recommends that you only place your infant with the stroller seat in the fullest recline position the stroller offers. An infant should not be placed into a stroller that does not have a reclining seat. One exception is the jogging stroller with recline, Kolcraft recommends that an infant should not use the stroller until they can sit up unassisted. Please see the specific stroller's instructions or call customer service for more information.

Depending on the brand & model of your infant car seats, the car seat may or may not lock onto the carrier frame. The only way to securely attach the infant car seat to any Kolcraft Carrier frame is by using the restraint straps and making sure they are tightened as much as possible. You can test the car seat installation by moving it in all directions to ensure a tight fit to the carrier. When the restraint straps are tightened appropriately around an approved Infant car seat, the Universal Carrier models meet all relevant portions of the ASTM Stroller Standard, including the 360 degree rotation tests. It is also necessary that the infant is secured using the infant car seat's own restraint system.

Please call the Kolcraft Customer Service Department at the phone numbers listed below during our hours of service:

800.453.7673
(In the USA and Canada),

910.944.9345
(Outside the USA or Canada)

Customer Service Office Hours of Service:
Monday thru Thursday
8:00am - 6:45pm EST
Friday
8:00am - 3:30pm EST

Los representates de servicio al cliente de habla hispana estan disponibles.

1. What is the strength of your mattresses?

The coils, border wire, and other materials used to create the mattress will support infants and toddlers.

2. Have your mattresses passed Flammability testing and any other Regulations?

Yes, our mattresses meet the California Technical Bulletin 603 and the Federal flammability regulations, including 16 CFR 1632. Our mattresses meet all required standards and regulations. See the law tag on the mattress to determine which regulations each mattress meets.

3. What are your mattress covers made of?

Kolcraft's mattresses covers are made of vinyl reinforced with laminate, for easy cleaning and strength

4. Are there air vents on Kolcraft's mattresses?

Our mattresses are designed to "naturally breathe" though a breathing fold located at the end of the mattress. Kolcraft mattresses do not use air vents. Air vents could separate from the covers and possibly become a choking hazard for children. Since crib mattresses are smaller than adult mattresses and the children using the mattress are much lighter, the breathing fold is a better alternative to the air vents to maintain the mattresses freshness while protecting the safety of your child.