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1. Where are your products sold?
2. How do I obtain warranty service or replacement parts?
3. Does Kolcraft manufacture accessories for my products?
4. How can I obtain a sheet for my product?
5. I need help assembling my product.
6.
Where can I discover if my product has been recalled?
7. I have lost my instructions.
8. What is the warranty on my product?
9. What type of payment is accepted for part orders?
10. How long does it take to receive a part once it has been ordered?
11. I am looking for a particular new product. Can I purchase it directly from your Company?
12. Are your strollers suitable for infants and is there a suggested minimum weight limit?
13. Does an infant seat need to snap onto the Universal Car Seat Carrier?
14. FAQ's for Mattresses
1. Where are your products sold?
Our products can be found at most major retail chains and specialty stores. For a retailer listing, please click on the Where to buy link in this website. Be sure to call the suggested retailer to ensure the product is available at the store near you.
2. How do I obtain warranty service or replacement parts?
Please call the Kolcraft Customer Service Department at the phone numbers listed below during our hours of service:
800.453.7673
(In the USA and Canada),
910.944.9345
(Outside the USA or Canada)
Customer Service Office Hours of Service:
Monday thru Thursday
8:00am - 6:45pm EST
Friday
8:00am - 3:30pm EST
Los representates de servicio al cliente de habla hispana estan disponibles.
3. Does Kolcraft manufacture accessories for my products?
Generally, if the accessory was not included with the product you purchased, that accessory cannot be purchased separately. However, Kolcraft does sell sheets for its bassinets and some of its playards and rain covers for some of our strollers.
4. How can I obtain a sheet for my product?
A replacement sheet can be obtained for your Kolcraft bassinet, Lil Sleeper or Travelin' Tot if you Contact Us.
5. I need help assembling my product.
First, review your instruction sheet. If additional help is needed, Contact Us.
6. Where can I discover if my product has been recalled?
To find out if your product has been recalled, go to Safety Notification.
7. I have lost my instructions.
You may receive a copy by:
• Downloading a readable and printable file in the Product Instructions section, or
• Contact Us
8. What is the warranty on my product?
Warranty Information can be found in your product's instructions. Generally, Kolcraft warrants its product to be free of defects in material and workmanship for one year from the date if purchase. If in Kolcraft's opinion the product is defective, Kolcraft will, at its option, repair or replace the defective product. The warranty for your mattress may exceed one year. Please check your mattress label to determine if the mattress has a longer warranty period.
9. What type of payment is accepted for part orders?
You may pay by Visa or MasterCard for online orders or orders by telephone, by mail payments are also accepted by check or money order. Payment must be in U.S. currency.
10. How long does it take to receive a part once it has been ordered?
If the part is in stock, it will be mailed via US Mail or UPS within a 24 hour period. Depending on the destination, it should be received within 7 business days. All parts are shipped from North Carolina.
11. I am looking for a particular new product. Can I purchase it directly from your Company?
Kolcraft will assist you in finding a retailer that carries the product you seek. You may go to the 'where to buy' section of this website or call. You may also call Consumer Service's toll free number for assistance. If the product cannot be located at a retailer near you or through one of our internet retailers, Kolcraft may sell a product to you if it is available in its warehouse.
12. Are your strollers suitable for infants and is there a suggested minimum weight limit?
Until your child is able to sit up unassisted, Kolcraft recommends that you only place your infant with the stroller seat in the fullest recline position the stroller offers. An infant should not be placed into a stroller that does not have a reclining seat. One exception is the jogging stroller with recline, Kolcraft recommends that an infant should not use the stroller until they can sit up unassisted. Please see the specific stroller's instructions or call customer service for more information.
13. Does an infant car seat need to snap onto the Universal Car Seat Carrier?
Depending on the brand & model of your infant car seats, the car seat may or may not lock onto the carrier frame. The only way to securely attach the infant car seat to any Kolcraft Carrier frame is by using the restraint straps and making sure they are tightened as much as possible. You can test the car seat installation by moving it in all directions to ensure a tight fit to the carrier. When the restraint straps are tightened appropriately around an approved Infant car seat, all Universal Carrier models meet all relevant portions of the ASTM Stroller Standard, including the 360 degree rotation tests. It is also necessary that the infant is secured using the infant car seat’s own restraint system.
14. FAQ’s for Mattresses
- What is the strength of your mattresses?
The coils, border wire, and other materials used to create the mattress
will support infants and toddlers.
- Have your mattresses passed Flammability testing and any other
Regulations?
Yes, our mattresses meet the California Technical Bulletin 603 and the Federal flammability regulations, including 16 CFR 1632. Our mattresses meet all required standards and regulations. See the law tag on the mattress to determine which regulations each mattress meets.
- What are your mattress covers made of?
Kolcraft’s mattresses covers are made of vinyl reinforced with laminate, for easy cleaning and strength
- Are there air vents on Kolcraft’s mattresses?
Our mattresses are designed to ‘naturally breathe’ though a breathing fold located at the end of the mattress. Kolcraft mattresses do not use air vents. Air vents could separate from the covers and possibly become a choking hazard for children. Since crib mattresses are smaller than adult mattresses and the children using the mattress are much lighter, the breathing fold is a better alternative to the air vents to maintain the mattresses freshness while protecting the safety of your child.
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