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Need Help Assembling Your Baby Product?

Need help assembling your Jeep stroller? Contours bassinet? or any other baby product in our line? We first recommend that you review your instruction manual. Some of manuals include video instructions.

If you are still having trouble, please contact us. Our customer service team looks forward to helping.

I have lost my instructions

You may receive a copy by:

1.  Downloading a readable and printable file on the product instruction page

2.  Contacting us

Can I Purchase Directly from Kolcraft?

I am looking for a particular new product. Can I purchase it directly from your Company?

Kolcraft will assist you in finding a retailer that carries the product you seek. You may go to the where to buy section of this website or call. You may also call Consumer Service's toll free number for assistance. If the product cannot be located at a retailer near you or through one of our internet retailers, Kolcraft may sell a product to you if it is available in its warehouse.

How do I obtain warranty service or replacement parts?

Please call the Kolcraft Customer Service Department at the phone numbers listed below during our hours of service:

800.453.7673
(In the USA and Canada),

910.944.9345
(Outside the USA or Canada)

Customer Service Office Hours of Service:
Monday thru Thursday
8:00am - 6:45pm EST
Friday
8:00am - 3:30pm EST

Los representates de servicio al cliente de habla hispana estan disponibles.

What is the warranty on my product?

Warranty Information can be found in your product's instructions. Generally, Kolcraft warrants its product to be free of defects in material and workmanship for one year from the date of purchase. If in Kolcraft's opinion the product is defective, Kolcraft will, at its option, repair or replace the defective product. The warranty for your mattress may exceed one year. Please check your mattress label to determine if the mattress has a longer warranty period.

Where can I find out if my product has been recalled?

For information on product recalls, please visit our safety notification page.

Baby Matters Blog