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What is a safety notification or recall?
A safety notification or recall is important because it involves
the safety of your child. In some cases, it means Kolcraft wants
to fix something on your product. In other cases, Kolcraft just
wants to advise you how to use the product properly. Every time
there is a recall, Kolcraft urges you to pay attention - it could
make all the difference to your child!
Why does Kolcraft have "safety notifications" and "recalls"?
Kolcraft cares about the safety of your child. Before Kolcraft puts
its name on a product, it tries to anticipate all safety concerns.
However, even careful companies like Kolcraft cannot prevent every
accident. Unexpected safety issues do come up and, sometimes, the
best way to address them is through a "safety notification"
or a "recall".
How does Kolcraft determine whether a product needs a "safety
notification" or a "recall"?
When safety issues come up, Kolcraft works closely with the Consumer
Product Safety Commission (the "CPSC"). Together, we determine
whether a "safety notification" or a "recall"
is needed.
How does Kolcraft notify consumers about "safety notifications"
or "recalls"?
The best way to make sure you get notice is by returning the "product
registration" card that came with your Kolcraft product or
by registering your product online on this website. Kolcraft mails
safety notifications and recall notices for a product to the addresses
filled out on these cards. If you do not register your products,
you should pay close attention to recall announcements on television
and radio news reports, and to recall posters at pediatrician offices
and retail locations where you purchased products. You can also
check out news below on our website, on product safety websites
or look for safety notification and recall information on the CPSC
website. We also recommend that you sign up for the CPSC's e-mail
service - that way, you will get recall press releases as they are
issued by the CPSC at www.cpsc.gov.
How can I keep my product registration up-to-date?
If you move, you must update your product registration by notifying
Kolcraft. Otherwise any important notice that Kolcraft mails to
you may be returned to Kolcraft by the post office. You can do this
in one of two ways. You can either send a letter to Kolcraft's Customer
Service Department at the address listed below that includes your
new address, your old address, and the model number and date of
manufacture of your product, or you can re-register your product
on-line by going to the Online Registration page.
Where can I find out if my product has been recalled?
If you own any Kolcraft products, click on the corresponding product
type in the list below to see if there have been any safety notifications
relating to the product (Issued 1998 to Present).
If you do not find a category that fits your product or you do
not find your product listed above, your product has likely not
been subject to a safety notification or recall. However, please
Contact Us to ensure that your product has not been recalled
For a full listing of all consumer product safety notifications
and recalls, please visit:
www.recall.gov
Recall Hotline
www.cpsc.gov
Consumer Products Safety Commision
www.nhtsa.gov
National Highway & Transportation Safety Administration
www.jpma.org
Juvenile Products Manufacturer's Association
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