For over 65 years, our team at Kolcraft has proudly stood behind our products. We strive to produce high-quality baby products, and therefore, we offer warranties on ALL of our products.

To learn more about your product’s guarantee, select below.

Kolcraft warrants this product to be free of defects in materials and workmanship, as follows: For a period of ONE YEAR from the date of purchase, Kolcraft will repair or replace, at its option, the defective product. This limited warranty applies only to the original owner; it is not transferable to second-hand purchasers. An extended warranty cannot be purchased.

What will Kolcraft do?

Kolcraft determines warranty terms and conditions have been met, it will provide replacement parts, repair kits and/or self-repair instructions to address your warranty claim. Kolcraft/Contours reserves the right to repair your product with a new replacement part and only in rare cases may a complete product be replaced. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Kolcraft shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product, except to the extent this exclusion is prohibited by applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty.

What does the baby gear warranty cover?

Defects in materials or workmanship for a period of one year from the date of purchase

What is not covered by the baby gear warranty?

Issues caused by improper assembly, misuse or poor maintenance. Please refer to your products’ instruction booklet for proper product use and maintenance.

Damage caused by repairs or modifications carried out by a third party.

Damage to your product caused by corrosion, mold, rust, sun intensity, sweat, detergents, sunscreens, damp storage or frequent washing.

A product purchased from an unauthorized retailer.

A product purchased used or second-hand.

A product damaged as the result of an accident, or airline or freight handling.

Please note that while the warranty may not be honored, in some cases, replacement parts can be purchased to repair your product.

How do I contact Kolcraft or Contours for warranty service?

To obtain warranty service, please complete our contact form or email us at customerservice@kolcraft.com. If the product is returned to Kolcraft’s Customer Service Department for repair or replacement, it must be shipped prepaid and adequately insured.

You may also call 1-800-453-7673 in the U.S. and Canada or mail Kolcraft Enterprises, Inc. Customer Service Department, 1100 West Monroe Street, Chicago, IL 60607.

International Customers

The above warranty specifications apply only to products purchased in the USA and Canada. For international customers, your product’s warranty is valid only in the country of purchase and is subject to the warranty conditions set forth by the Kolcraft/Contours distributor for that country – conditions may vary. Kolcraft/Contours and its authorized distributors may not ship replacement or repair parts out of the country of purchase, however, international customers who purchase their product in another country can purchase replacement parts through Kolcraft/Contours Customer Service Department but will be responsible for the shipping costs and any taxes/duties associated with their country of residence. If you do not know the distributor in your country of residence, please contact Kolcraft/Contours Customer Service Department.

 

Proper Usage, Care and Storage

Please refer to your product’s instruction manual for proper usage, care and storage instructions. Instruction manuals can be downloaded from Kolcraft.com or Contoursbaby.com.

Thank you for purchasing a Kolcraft designed crib mattress including Kolcraft, Sealy, Stearns & Foster and applicable private label crib and toddler bed mattresses, crib mattress pads and changing pads.

Section 1: Warranty Coverage

What is my warranty for crib mattresses, crib mattress pads and changing pads?

Kolcraft Enterprises, Inc. warrants crib mattresses, crib mattress pads and changing pads to be free of defects in materials and workmanship from the date of purchase from an authorized retailer or distributor. Crib mattress warranty periods are stated on each mattress label attached to the product or are located at the point of purchase. Please check the label or point of purchase display for published warranty period offered on your model. A crib mattress will have at least a one year warranty and will increase in years depending on the model you purchase. All crib mattress pads and changing pads made by or for Kolcraft Enterprises have a 60 day warranty.

What will Kolcraft do?

Kolcraft will repair or replace, at its option, the defective product. If you have a problem with or are not satisfied with your product, please contact the Customer Service Department at Kolcraft. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Kolcraft shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product, except to the extent this exclusion is prohibited by applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty.

What does the crib mattress, crib mattress pad, and changing pad warranty cover?

The warranty covers defects in workmanship and materials for the period stated on the crib mattress label or at the point of purchase, beginning from the date of purchase from an authorized retailer or distributor. Crib mattress pads and changing pads offer a 60-day warranty from the date of purchase. You must be the original owner of the crib mattress, crib mattress pad, or changing pad and must properly use, care for and store the product as indicated in Section 2 below.

The mattress label and law tag should not be removed from the product or the warranty may be considered void. These labels contain the key identifying information required to track your mattress. Information and/or photographs of the crib mattress, crib mattress pad, or changing pad may be requested to verify correct model and condition, or Kolcraft may request the product be returned for review.

What is not covered by the crib mattress, crib mattress pad, and changing pad warranty?

Normal wear and tear may occur on the crib mattress when used over the years. If the crib mattress is determined to have been used or stored in an unsanitary or unsafe condition or misused for purposes other than intended for infants and toddlers, the crib mattress warranty will be void. Products purchased through an unauthorized retailer, distributor or second-hand do not qualify for the warranty.

What if I am a customer located outside of the U.S.?

Crib mattress, crib mattress pad, and changing pad warranties are only valid for the country in which they are purchased. Kolcraft may not ship replacement products to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.S. Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft will provide appropriate distributor information and replacements may only be offered through your local distributor.

How do I contact Kolcraft for warranty service?

To obtain warranty service, please contact Kolcraft’s Customer Service Department. If the product is returned to Kolcraft’s Customer Service Department for repair or replacement, it must be shipped prepaid and adequately insured.

Please direct any comments, questions or requests to: Kolcraft Enterprises, Inc. Customer Service Department, 1100 West Monroe Street, Chicago, IL 60607, 1-800-453-7673 in the U.S. and Canada, 1-312-361-6315 outside the U.S. and Canada, Monday-Thursday 8 a.m.- 5 p.m. and Friday 8 a.m. – 3 p.m. Central Standard Time. Click here to contact customer service.

 

Section 2: Proper Usage, Care, and Storage

Proper Crib Mattress, Crib Mattress Pad & Changing Pad Usage

Your crib mattress should be properly used as intended for infants and toddlers ranging from 0 to 4 years old and up to 60 pounds/27 kilograms. The crib mattress should only be used inside USA standard size cribs and toddler bed frames that conform to current Federal or ASTM standards. Usage inside cribs or toddler beds that do not meet Federal or ASTM crib standards–or in any way interfere with the proper use of the crib mattress–must be avoided. For single stage mattresses, it is recommended that you turn the crib mattress over from time to time to help maintain even weight distribution. Some crib mattresses are designed with two stages of firmness for infants and toddlers. The proper side should be used as marked on the label, approximately 0-24 months for the infant side and 24+ months for the toddler side. Crib mattress pads should only be used on crib mattresses that are designed to fit inside USA standard size cribs. Changing pads should only be used with children under 30 lbs. and should only be used on level, stable and structurally sound surfaces with minimum dimensions of 16” x 32”.

Proper Crib Mattress, Crib Mattress Pad & Changing Pad Care

Laminate crib mattress covers may be cleaned with a damp cloth and a soft, non-abrasive soap, such as a mild detergent or gentle cleaner. Fabric covers may be spot cleaned with a mild detergent and water. Wipe away any excessive liquids along the surface and seams and allow it to dry before replacing your crib sheet or using the crib mattress. Wash and dry crib mattress pads according to the care tag sewn into the pad, and as indicated on the packaging. Changing pads should be wiped clean with a damp cloth and mild soap or gentle cleaner. Wipe away any excessive liquids along the surface and seams and allow it to dry before replacing your changing pad cover or using the changing pad. Failure to follow appropriate care instructions will void warranties.

Proper Crib Mattress, Crib Mattress Pad & Changing Pad Storage

Crib mattresses, crib mattress pads, and changing pads should be stored flat in a protected and dry environment where moisture, leaks and wetness will not damage the products. Items should not be stored on top of or pressed against a crib mattress or a changing pad. A crib mattress should not be placed in a manner that will cause bending, folding or damage to the core, cushioning or cover. The storage area should be protected against insects, animals, chemicals or excessive heating and cooling environments. To help prevent soiling or dust settlement while in storage, place the crib mattress inside a bag for protection. Wipe down and air dry before next use.

Section 1: Warranty Coverage

What is the warranty for my crib?

Kolcraft Enterprises, Inc. warrants cribs to be free of defects in materials and workmanship from the date of purchase from an authorized retailer or distributor. A crib will have a ONE YEAR warranty from the date of purchase.

What will Kolcraft Enterprises, Inc. do?

Kolcraft will repair or replace, at its option, the defective product. If you have a problem with or are not satisfied with your product, please contact the Customer Service Department at Kolcraft. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Kolcraft shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product, except to the extent this exclusion is prohibited by applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty.

What does the crib warranty cover?

The manufacturer warrants that all structural elements of this crib, including hardware, joints, bolts and mechanical devices shall be free of any defects under normal household use and will be replaced or repaired free of charge for ONE YEAR from the date of purchase. You must be the original owner of the crib and must properly use and care for the product as indicated in Section 2 below. Information and/or photographs of the crib may be requested to verify the correct model and condition.

What is not covered by the crib warranty?

This warranty shall not apply to damages arising from neglect, misuse, abuse, accidental damage, or commercial use of the product. This warranty excludes the finish or paint coating and is limited to repair or replacement of defective parts only. Cribs purchased through an unauthorized retailer or distributor, any floor models, or second-hand purchases do not qualify for the warranty.

What if I am a customer located outside of the U.S.?

Crib warranties are only valid for the country in which they are purchased. Kolcraft Enterprises, Inc. may not ship replacement products or parts to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.S. Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes, and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft Enterprises, Inc. will provide appropriate distributor information and replacements may only be offered through your local distributor.

How do I contact Kolcraft Enterprises, Inc. for warranty service?

To obtain warranty service, please contact Kolcraft’s Customer Service Department. If the product is returned to Kolcraft’s Customer Service Department for repair or replacement, it must be shipped prepaid and adequately insured.

Please direct any comments, questions or requests to: Kolcraft Enterprises, Inc. Customer Service Department, 1100 West Monroe Street, Chicago, IL 60607, 1-800-453-7673 in the U.S. and Canada, 1-312-361-6315 outside the U.S. and Canada, Monday-Thursday 8 a.m.- 5 p.m. and Friday 8 a.m. – 3 p.m. Central Standard Time. Click here to contact customer service.

 

Section 2: Proper Crib Care and Maintenance

After completing assembly, check that all bolts and screws are secure and tight. Hardware can become loose over time, so it is your responsibility to periodically check the tightness of all fasteners as long as you use the crib. Wood is a natural material and as such, it can be affected by changes in temperature and humidity. Extreme changes in humidity and temperature can cause the wood to warp, swell, crack or shrink, thus compromising the structural integrity of the crib and making it dangerous to use. Cribs should always be stored indoors in climate controlled, dry locations. Use care when using a vaporizer or humidifier around the crib. Do not aim the vapor at the crib or any other wooden furniture in the nursery. Avoid using vaporizers or humidifiers for extended periods of time.

To clean the crib, wipe with a damp cloth and immediately dry the surface. Do not use any chemical cleaners or polishes. Such products can leave a residue on the finish and come in contact with your child. Your crib has a durable and protective non-toxic finish, however if you decide to refinish it, you must use a non-toxic finish specified for children’s products. Do not use any toxic stripping methods to remove the old finish.

Section 1: Warranty Coverage

What is the warranty for my nursery furniture?

Kolcraft Enterprises, Inc. warrants all nursery furniture to be free of defects in materials and workmanship from the date of purchase from an authorized retailer or distributor. All nursery furniture will have a ONE YEAR warranty from the date of purchase.

What will Kolcraft Enterprises, Inc. do?

Kolcraft will repair or replace, at its option, the defective product. If you have a problem with or are not satisfied with your product, please contact the Customer Service Department at Kolcraft. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Kolcraft shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product, except to the extent this exclusion is prohibited by applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty.

What does the nursery furniture warranty cover?

The manufacturer warrants that all structural elements of this product, including hardware, joints, bolts and mechanical devices shall be free of any defects under normal household use and will be replaced or repaired free of charge for ONE YEAR from the date of purchase. You must be the original owner of the item and must properly use and care for the product as indicated in Section 2 below. Information and/or photographs of the nursery furniture may be requested to verify correct model and condition.

What is not covered by the nursery furniture warranty?

This warranty shall not apply to damages arising from neglect, misuse, abuse, accidental damage, or commercial use of the product. This warranty excludes the finish or paint coating, and is limited to repair or replacement of defective parts only. Products purchased through an unauthorized retailer or distributor, any floor models, or second-hand purchases do not qualify for the warranty.

What if I am a customer located outside of the U.S.?

Product warranties are only valid for the country in which they are purchased. Kolcraft Enterprises, Inc. may not ship replacement products or parts to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.S. Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft Enterprises, Inc. will provide appropriate distributor information and replacements may only be offered through your local distributor.

How do I contact Kolcraft Enterprises, Inc. for warranty service?

To obtain warranty service, please contact Kolcraft’s Customer Service Department. If the product is returned to Kolcraft’s Customer Service Department for repair or replacement, it must be shipped prepaid and adequately insured.

Please direct any comments, questions or requests to: Kolcraft Enterprises, Inc. Customer Service Department, 1100 West Monroe Street, Chicago, IL 60607, 1-800-453-7673 in the U.S. and Canada, 1-312-361-6315 outside the U.S. and Canada, Monday-Thursday 8 a.m.- 5 p.m. and Friday 8 a.m. – 3 p.m. Central Standard Time. Click here to contact customer service.

 

Section 2: Proper Usage and Care

After completing assembly, check that all bolts and screws are secure and tight. Hardware can become loose over time, so it is your responsibility to periodically check the tightness of all fasteners as long as you use the nursery furniture. Wood is a natural material and as such it can be affected by changes in temperature and humidity. Extreme changes in humidity and temperature can cause the wood to warp, swell, crack or shrink, thus compromising the structural integrity of the furniture and making it dangerous to use. Furniture should always be stored indoors in climate controlled, dry locations. Use care when using a vaporizer or humidifier around the furniture. Do not aim the vapor at the crib or any other wooden furniture in the nursery. Avoid using vaporizers or humidifiers for extended periods of time.

To clean the furniture, wipe with a damp cloth and immediately dry the surface. Do not use any chemical cleaners or polishes. Such products can leave a residue on the finish and come in contact with your child. Your furniture has a durable and protective non-toxic finish, however if you decide to refinish it, you must use a non-toxic finish specified for children’s products. Do not use any toxic stripping methods to remove the old finish.

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