Shipping & Returns

Here’s everything you need to know about Kolcraft shipping and returns. Because Kolcraft shipping covers all four of our brands, you can shop Kolcraft, Contours Baby, Sealy Baby and Tempur-Pedic Baby in one order. If you have questions, contact customer service anytime.

Kolcraft Shipping

Kolcraft offers FREE standard ground shipping on orders of $59 or more to the 48 contiguous United States. Also, you can combine products from all four brands to reach the $59 minimum. Otherwise, orders under $59 ship for a flat rate of $7.99 for standard ground shipping.

For orders outside the US, we calculate shipping at checkout. However, due to federal regulations, we can’t sell every item to countries outside the US. Therefore, please call customer service with any questions.

In addition, all replacement part orders ship FREE to the 48 contiguous states. For areas outside the US, we calculate replacement part shipping at checkout.

Please note that we fulfill orders Monday through Friday during normal business hours.

Returns

We accept unused and unassembled items for return within 30 days of purchase. However, we don’t accept returns from third-party vendors or our retail partners. Also, customers are responsible for return shipping costs.

To start your return, first contact a Customer Service representative at 1-800-453-7673 during regular office hours. Then, ship your return prepaid. Keep in mind that shipping large items can be costly because of the box size. For that reason, we recommend a package delivery service that can track or insure your return.

Taxes & Duties

Orders we ship outside the United States may be subject to the destination country’s taxes and duties. In that case, customers are responsible for any additional charges. For details on charges in your area, contact your local customs office.