Safety Notifications (Old)

FAQs

What is a safety notification or recall?

A safety notification or recall is important because it involves the safety of your child. In some cases, it means Kolcraft wants to fix something on your product. In other cases, Kolcraft just wants to advise you how to use the product properly. Every time there is a recall, Kolcraft urges you to pay attention – it could make all the difference to your child!

Why does Kolcraft have "safety notifications" and "recalls"?

Kolcraft cares about the safety of your child. Before Kolcraft puts its name on a product, it tries to anticipate all safety concerns. However, even careful companies like Kolcraft cannot prevent every accident. Unexpected safety issues do come up and, sometimes, the best way to address them is through a “safety notification” or a “recall”.

How does Kolcraft determine whether a product needs a “safety notification” or a “recall”?

When safety issues come up, Kolcraft works closely with the Consumer Product Safety Commission (the “CPSC”). Together, we determine whether a “safety notification” or a “recall” is needed.

How does Kolcraft notify consumers about “safety notifications” or “recalls”?

The best way to make sure you get noticed is by returning the product registration card that came with your Kolcraft product or by registering your product online on this website. Kolcraft mails safety notifications and recall notices for a product to the addresses filled out on these cards. If you do not register your products, you should pay close attention to recall announcements on television and radio news reports, and to recall posters at pediatrician offices and retail locations where you purchased products. You can also check out news below on our website, on product safety websites or look for safety notification and recall information on the CPSC website. We also recommend that you sign up for the CPSC’s e-mail service – that way, you will get recall press releases as they are issued by the CPSC at www.cpsc.gov.

How can I keep my product registration up-to-date?

If you move, you must update your product registration by notifying Kolcraft. Otherwise any important notice that Kolcraft mails to you may be returned to Kolcraft by the post office. You can do this in one of two ways. You can either send a letter to Kolcraft’s Customer Service Department at the address listed below that includes your new address, your old address, and the model number and date of manufacture of your product, or you can re-register your product on-line by going to the Online Registration page.

Where can I find out if my product has been recalled?

If you own any Kolcraft products, click on the corresponding product type in the list below to see if there have been any safety notifications relating to the product (Issued 1998 to Present).
If you do not find a category that fits your product or you do not find your product listed above, your product has likely not been subject to a safety notification or recall. However, please Contact Us to ensure that your product has not been recalled.

Past Safety Notifications

Bassinets

Tender Vibes Bassinets

Bassinets: Tender Vibes bassinets with model numbers KB021-ARC, KB022-VER, KB039-CMR and Light Vibes bassinet, model number KB043-BNT

Hazard: The latches that attach the bassinet base onto the metal frame can appear to be locked in place but still remain unlocked. This allows the bassinet to become detached from the metal frame, causing the bassinet to fall and the infant to be injured.

Incidents reported: Seven incident reports of latches detaching have been received. One infant received a bruised cheek.
Number of Units Recalled: 46,000 bassinets
Solution: Consumers should immediately stop using the recalled bassinets and contact Kolcraft to receive a repair kit and instructions for securing the latches to the metal frame. In the meantime, parents are urged to find an alternate, safe sleeping environment for the child, such as a crib that meets current safety standards.
To order your retrofit kit, contact Kolcraft Customer Service:
In the US & Canada Call: 888-624-1908
Outside USA: 910-944-9345

Strollers

Kolcraft Recalls Contours Tandem Strollers Due to Fall and Choking Hazards

The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: Contours Options LT Tandem Strollers

Units: About 5,600

Importer: Kolcraft Enterprises Inc., of Chicago, Ill.

Hazard: The front wheel assembly can break, posing a fall hazard to the child in the stroller. In addition, for strollers manufactured in January and February 2012, the nuts that hold the stroller’s basket support screws in place can detach. Detached nuts can pose a choking hazard to young children.

Incidents/Injuries: Kolcraft has received six reports of front caster wheels breaking and two reports of the basket’s support screws and nuts detaching. No injuries have been reported.

Description: This recall involves all Contours Options LT tandem strollers with model number ZT012. The model number and date of manufacture are printed on a label found on the rear leg of the stroller. The dual-seat strollers have one mesh basket beneath both seats and were sold in two color schemes; black with red canopies and accents, and gray with yellow canopies and accents. “Options LT” is printed on a bar along the side of the stroller.

Sold at: Burlington Coat Factory and juvenile product specialty stores nationwide and online at Amazon.com, Target.com and other online retailers between February 2012 and July 2012 for about $250.

Manufactured in: China

Remedy: Consumers should immediately stop using the product and contact the company to receive free replacement wheels. Consumers with strollers manufactured in January and February 2012 will also receive replacement nuts for the basket support screws.

Quick Link

Contours Options 3-and-4 wheeled strollers

Strollers: Contours Options three – and four-wheeled strollers with model numbers ZL002, ZL005, ZL008, ZL015, and ZL018

Units: About 36,000 in the United States and 270 in Canada

Manufacturer: Kolcraft Enterprises Inc., of Chicago Ill.

Hazard: A child or consumer’s finger can become caught in the opening formed when locking and unlocking the hinge mechanism which is used to adjust the handlebars on the strollers. This presents an amputation and laceration hazard to children and the adults handling the stroller. Incidents/Injuries: Kolcraft and CPSC have received five reports of injuries involving the hinge mechanism, including reports of three children whose fingertips were amputated and two adults whose fingers were either smashed or lacerated.

Description: This recall involves Kolcraft Contours Options three- and four-wheeled strollers. Strollers included in the recall have model numbers starting with ZL002, ZL005, ZL008, ZL015 and ZL018. On the ZL002 model, the model number and date of manufacture is printed on a sticker above the left wheel. On the ZL005, ZL008, ZL015 and ZL018 models, the model number and date of manufacture is printed on a label sewn into the edge of back of the stroller seat pad. The strollers were manufactured from January 2006 through November 2009 and sold in various color schemes.

Sold at: Juvenile product specialty stores nationwide and online at Amazon.com, Target.com and ToysRUs.com from January 2006 and June 2012 for between $150 and $160.

Manufactured in: China Remedy: Consumers should immediately stop using the product and contact the company to receive a free repair kit.

Consumer Contact: For additional information, please contact Kolcraft at (800) 453-7673 between 8 a.m. and 6:45 p.m. Monday through Thursday, 8 a.m. and 3:30 p.m. Friday ET, or visit the firm’s website at www.kolcraft.com. To order your repair kit, contact Kolcraft Customer Service: In the US & Canada Call: (800) 453-7673

Quick Link

Playards

Travelin’ Tot Playard

Kolcraft Travelin’ Tot or certain rectangular playards manufactured by Kolcraft and sold under the Carter’s, Sesame Street, Jeep, Contours, Care Bears or Eric Carle brand names.
Hazard: Kolcraft is voluntarily recalling about 984,000 infant play yards. The play yards side-rails can sag posing a fall hazard to a child placed in the play yard.
Injuries Reported: Bumps, scrapes, bruises and one possible concussion.
If your play yard model number begins with any of the five digit model numbers listed below, your unit is affected. This includes models with any letters or numbers after these five digits.
Model Number Affected by Brand Name: Kolcraft Travelin’ Tot 18709, 18710, 18711, 18713, 18714, 18724, 18725, 18730, 18731, 18733, 18734, 18744, 18751, 18910, 18920, 18925, 18931, 18933, 18934, 18935, 18942, 18945, 18946, 18950, 18951, 18960, 18961, 18962, KP001, KP013, KP014, KP015, KP016, KP027
Carter’s Lennon Travelin’ Tot 18726, 18736, 18737, 18740
Sesame Beginnings Travel Playards 22361, SP001, SP004
Jeep Travel Playards 55200, 55220, 55225, 55235, 55237, 55770, 55772, 55773, JP002
Contours Playards 18604, ZP001, ZP003, ZP004
Care Bears 18960
Eric Carle Playard with Activity Gym 18763

Number of Units Recalled: 984,000
Date Produced: December 2000 – July 2008
Retail Price: $ 49 – $159.99 US Dollars

Solution: If you own an affected play yard, immediately stop using it and contact Kolcraft to receive a free repair kit. To order your retrofit kit, contact Kolcraft Customer Service:

Call:

In the US & Canada Call: 800.453.7673

Outside USA: 910.944.9345

Email: [email protected]

Quick Link

Playard Changing Table

Potential Problem: Kolcraft is voluntarily recalling about 425,000 infant play yards. The play yards have a raised changing table attachment with a restraint strap that forms a loop beneath the changing table, posing a strangulation hazard to a child placed in the play yard without first removing the changing table.

Injuries Reported: One fatality

Model Numbers Affected by Brand Name:

Kolcraft Travelin’ Tot 18730T-BZ, 18730T-HJ, 18734T-DV, 18751-DV, 18934-SW, 18934-DV,18935T-UT, 18935-CH, 18942-EC, 18950-GV, 18950T-GV, 18951T-GS,18951T-MO, 18744-BL

Carter’s Lennon Travelin’ Tot 18740-UE, 18740T-UE, 18736T-LJ, 18737-LJ, 18737T-LJ

Sesame Beginnings Travel Playards 22361-VT, SP001-SBK

Jeep Travel Playards 55235-JC, 55237-JQ, 55237T-JQ, 55237-XC, 55237-XV, 55237T-XB,55770-XA, 55770-XI, 55772-XE, 55773-XY, JP002-XSP

Contours Playards 18604-OC, ZP003-MAL

Number of Units Recalled: 425,000

Date Produced: January 2001 – September 2007

Retail Price: $49 – $130

Solution: If you own an affected play yard, immediately stop using the changing tables and contact the firm for instructions on receiving a free replacement strap for the changing table. Immediately cut off the existing changing table restraint strap.

To order your retrofit kit, contact Kolcraft Customer Service:

Call toll-free: 800-453-7673

Email: [email protected]

Contours 3-in-1 Play Yard with Rocking Cradle

Problem: Kolcraft is voluntarily recalling about 12,000 Contours infant play yards with cradle attachments. The cradle attachment has a rocking feature that allows the cradle to rock back and forth. A child can roll and get trapped against the mesh side of the cradle, posing a suffocation hazard.

Injuries Reported: No injuries have been reported at this time. Kolcraft has received 45 contacts regarding a child rolling into the mesh side of the cradle.

Model Number Affected: 18604-OC, ZP003-MAL

Number of Units Recalled: 12,172

Date Produced: August 2005 – May 2006

Retail Price: $ 130 US Dollars

Solution: If you own an affected play yard, immediately stop using the rocking cradle and contact Kolcraft for instructions on receiving a free retrofit kit to secure the base of the cradle.

Call toll-free: 800-453-7673

Email: [email protected]

Traditional Playards

Potential Problem: In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Kolcraft Enterprises, Inc. is voluntarily recalling Kolcraft Playards due to the risk of injury from protrusions.

Injuries Reported: One death

Model Number Affected: 182XX, 183XX, 184XX, 185XX, 186XX, 187XX, 188XX, 189XX, 282XX, 77150

Number of Units Recalled: 2.6 millions

Date Produced: January 1986 through May 1998

Retail Price: $ 40-70 US Dollars

Solution: If you own an effected Kolcraft playard, please contact Kolcraft for a free retrofit kit that will completely cover the protrusions.

To order your retrofit kit, contact Kolcraft Customer Service:

In the US & Canada Call: 800.453.7673

Outside USA: 910.944.9345

Email: [email protected]

Playskool Travel-lite Portable Crib

Potential Problem: In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Kolcraft Enterprises, Inc. is voluntarily recalling the Playskool Travel-Lite. The CPSC and Kolcraft Enterprises have received six reports of infant deaths due to suffocation in these cribs. In each case an infant allegedly was found entrapped in a folded crib.

Model Number Affected: 77101, 77103

Number of Units Recalled: 11,638

Date Produced: January 1990 through December 1992

Retail Price: $ 40-70 US Dollars

Solution: If you own an effected Kolcraft Travel-Lite, please discontinue use immediately and contact Kolcraft to receive a $120.00 Child Saver Reward refund. Once you have received your refund check, destroy the Travel-Lite and discard.

To request refund instructions and guidelines for your product, please contact us.

In the US & Canada Call: 800.453.7673

Outside the US & Canada: 910.944.9345

Email: [email protected]

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