FAQs
What is a safety notification or recall?A safety notification or recall is important because it involves the safety of your child. In some cases, it means Kolcraft wants to fix something on your product. In other cases, Kolcraft just wants to advise you how to use the product properly. Every time there is a recall, Kolcraft urges you to pay attention – it could make all the difference to your child!
Why does Kolcraft have "safety…
Product Recall
Tender Vibes Bassinets
Bassinets: Tender Vibes bassinets with model numbers KB021-ARC, KB022-VER, KB039-CMR and Light Vibes bassinet, model number KB043-BNT
Hazard: The latches that attach the bassinet base onto the metal frame can appear to be locked in place but still remain unlocked. This allows the bassinet to become detached from the metal frame, causing the bassinet to fall and the infant to be injured.
Incidents reported: Seven incident reports of latches detaching have been received. One…
Booster SeatBaby CarriersCrib MattressesCrib Mattress PadFurnitureStrollersPottyBooster SeatAt what age can a child use the Kolcraft Travel Duo 2-in-1 Booster Seat and Diaper Bag?The Kolcraft Travel Duo 2-in-1 Booster Seat and Diaper Bag seat supports a child 9M to 5 years old.
What is the weight limit for a child to sit in the Kolcraft Travel Duo 2-in-1 Booster Seat and Diaper Bag?The Kolcraft Travel Duo 2-in-1 Booster Seat and Diaper Bag supports a child up to…
Product Recall
Kolcraft Recalls Inclined Sleeper Accessory Included with Cuddle ‘n Care and Preferred Position 2-in-1 Bassinets & Incline Sleepers to Prevent Risk of Suffocation
Recall Date: February 20, 2020; Re-announced May 5, 2021
Recall Number: 20-075
Name of Product: Inclined sleeper accessory included with Kolcraft Cuddle ‘n Care 2-in-1 Bassinet & Incline Sleepers and Preferred Position 2-in-1 Bassinet & Incline Sleepers.
Hazard: Infant fatalities have been reported with other manufacturers’ inclined sleep products, after the infants rolled from their…
Effective date: October 19, 2020.
By using or accessing this website you signify your acknowledgment and assent to the Privacy Policy (hereinafter “Policy”) set forth below. If you do not agree to this Policy, please do not use this website. Kolcraft can revise this Policy at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Please check this Policy periodically for changes. This Policy is intended…
Welcome to Mom Matters!
As a family company, there is nothing more important than learning what families think about our products and how they meet your needs. Our Mom Matters community (Dad's are welcome, too) is a vital part of our continued success; a place where we learn from the baby experts – YOU!
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Product Testing
During a product launch or final stages of development, we look…
For over 75 years, our team at Kolcraft has proudly stood behind our products. We strive to produce high-quality baby products, and therefore, we offer warranties on ALL of our products under our family of brands — Kolcraft, Contours® Baby, Sealy® Baby and Tempur-Pedic® Baby.
To learn more about your product’s guarantee, select below.
Bassinets, Booster Seats, Carriers, Potties, Strollers, Walkers and Activity Centers
Kolcraft warrants this product to be free of defects in materials and workmanship, as…
Download a printable format of Kolcraft's most recent instructions, to determine which instruction sheet matches your product, please locate the date of manufacturer sticker on the product.
How to Find My Date of Manufacture [DOM] ?
The Manufacture Code on your product or card will be listed in one of the following formats:
29MAR18_LR
2018 / 03 _FBB
Use this to enter the Manufacture Date in the box above.
29 = day (DD)
MAR = month (MM)
18 = year (YY)
Ignore letters on…
Product Recall
Contours Options 3-and-4 wheeled strollers
Strollers: Contours Options three – and four-wheeled strollers with model numbers ZL002, ZL005, ZL008, ZL015, and ZL018
Units: About 36,000 in the United States and 270 in Canada
Manufacturer: Kolcraft Enterprises Inc., of Chicago Ill.
Hazard: A child or consumer’s finger can become caught in the opening formed when locking and unlocking the hinge mechanism which is used to adjust the handlebars on the strollers. This presents an amputation and laceration hazard to…
Product Recall
Kolcraft Recalls Contours Tandem Strollers Due to Fall and Choking Hazards
The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Contours Options LT Tandem Strollers
Units: About 5,600
Importer: Kolcraft Enterprises Inc., of Chicago, Ill.
Hazard: The front wheel…
Product Recall
Kolcraft Recalls Certain Models of Jeep Liberty Strollers
The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Jeep Liberty Limited Urban Terrain All Terrain Stroller and Jeep Liberty Sport X Stroller
Units: 96,000 in US and 510…
Safety Notifications
Bassinets
NEW - Inclined Sleeper Accessory
Tender Vibes Bassinets
Strollers
Contours Options LT Tandem Stroller
Contours Options 3–and-4 Wheel Strollers
Jeep Liberty Strollers
Playards
Kolcraft Travelin’ Tot Playard
Kolcraft Travelin' Tot Changing Table
Contours 3-in-1 Play Yard with Rocking Cradle
Kolcraft Traditional Playards
Playskool Travel-lite Portable Crib
CONTACT USNormal office business hours:Monday – Thursday 8AM - 5PM (CT)
Friday 8AM - 3PM (CT)
Chat
Chat is available during normal office business hours.
Call
1-800-453-7673 (US & Canada only)
1-312-361-6315
What is a safety notification or recall?
A safety notification or recall is important because it involves…
Kolcraft Baby Day is back! Come out and show us some love on Saturday, September 28th at 1100 West Monroe Street in the West Loop, Chicago.
A FREE event for Chicago area families and expectant families, Kolcraft Baby Day promises a morning filled with exciting games for children from 0-10 years, food, and prizes . Additionally, Chicago Police Department will be on site to offer free car seat checks.
Join us for incredible baby product discounts, fun…
Kolcraft Enterprises Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Measures to support accessibility
Kolcraft Enterprises Inc. takes the following measures to ensure accessibility of the Kolcraft website:
Work to achieve accessibility across our operations and processes.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level…
Kolcraft, the licensor of Kolcraft’s time and attendance software (ADP) and the biometric time clock supplier will NOT sell, lease, trade, or otherwise profit from employee’s biometric data; provided, however, that ADP and the owner of the time clock may be paid for their products/services used by Kolcraft that utilize such data.
DISCLOSURE
Kolcraft will not disclose or disseminate any biometric data to anyone other than its time clock supplier and ADP without/unless:
First obtaining written employee…
Product Recall
Playskool Travel-lite Portable Crib
Potential Problem: In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Kolcraft Enterprises, Inc. is voluntarily recalling the Playskool Travel-Lite. The CPSC and Kolcraft Enterprises have received six reports of infant deaths due to suffocation in these cribs. In each case, an infant allegedly was found entrapped in a folded crib.
Model Number Affected: 77101, 77103
Number of Units Recalled: 11,638
Date Produced: January 1990 through December 1992
Retail Price: $ 40-70 US Dollars
Solution:…
Product Recall
Traditional Playards
Potential Problem: In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Kolcraft Enterprises, Inc. is voluntarily recalling Kolcraft Playards due to the risk of injury from protrusions.
Injuries Reported: One death
Model Number Affected: 182XX, 183XX, 184XX, 185XX, 186XX, 187XX, 188XX, 189XX, 282XX, 77150
Number of Units Recalled: 2.6 million
Date Produced: January 1986 through May 1998
Retail Price: $ 40-70 US Dollars
Solution: If you own an effected Kolcraft play yard, please contact Kolcraft for a free…
Product Recall
Contours 3-in-1 Play Yard with Rocking Cradle
Problem: Kolcraft is voluntarily recalling about 12,000 Contours infant play yards with cradle attachments. The cradle attachment has a rocking feature that allows the cradle to rock back and forth. A child can roll and get trapped against the mesh side of the cradle, posing a suffocation hazard.
Injuries Reported: No injuries have been reported at this time. Kolcraft has received 45 contacts regarding a child rolling into the…
Product Recall
Playard Changing Table
Potential Problem: Kolcraft is voluntarily recalling about 425,000 infant play yards. The play yards have a raised changing table attachment with a restraint strap that forms a loop beneath the changing table, posing a strangulation hazard to a child placed in the play yard without first removing the changing table.
Injuries Reported: One fatality
Model Numbers Affected by Brand Name:
Kolcraft Travelin’ Tot 18730T-BZ, 18730T-HJ, 18734T-DV, 18751-DV, 18934-SW, 18934-DV,18935T-UT, 18935-CH, 18942-EC, 18950-GV, 18950T-GV, 18951T-GS,18951T-MO, 18744-BL
Carter’s…
Product Recall
Travelin’ Tot Playard
Kolcraft Travelin’ Tot or certain rectangular playards manufactured by Kolcraft and sold under the Carter’s, Sesame Street, Jeep, Contours, Care Bears or Eric Carle brand names.
Hazard: Kolcraft is voluntarily recalling about 984,000 infant play yards. The play yards side-rails can sag posing a fall hazard to a child placed in the play yard.
Injuries Reported: Bumps, scrapes, bruises and one possible concussion.
If your play yard model number begins with any of the five…
Welcome to Part 1 of our “Decorating the Nursery” series. Now more than ever parents are decorating nurseries with a specific theme. We’re not just talking “pink” or “blue.” We’re talking about some very elaborate themes with furniture and décor planned as if it were to appear on an HGTV episode.
For those of us without the designer thumb, your visionary nursery may seem like a pipe dream. Luckily, we’ll be providing you with some suggested…
By using or accessing this website you signify your acknowledgment and assent to the Terms of Use set forth below. If you do not agree to these terms of use, please do not use this website.
Kolcraft Enterprises, Inc. is free to revise these Terms of Use (hereinafter “Terms”) at any time by updating this posting, and your use of the Kolcraft or any of its branded websites (hereinafter “Website”) after such updates signifies your acceptance…
I Have an Inquiry About*-- Please select --ProductReplacement PartWebsite CommentPR / MediaOtherProduct I'm Writing About*-- Please select --Crib BeddingCrib MattressesNursery FurnitureStrollersEntertainersPottiesReplacement PartsOtherName*
…
The Manufacture Code on your product or card will be listed in one of the following formats:
29MAR18_LR
2018 / 03 _FBB
Use this to enter the Manufacture Date in the box above.
29 = day (DD)
MAR = month (MM)
18 = year (YY)
Ignore letters on the end.
2018 = YYYY
03 = MM
Ignore the letters on the end.
If you have any trouble registering your product online, please contact our Kolcraft customer service department at 800.453.7673.
Activity Center
DOM can be found on the…
Are you an Influencer looking to collaborate with us?
For any other collaboration requests or queries, please email collabs@kolcraft.com
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Kolcraft is a family-owned Chicago company dedicated to offering high-quality baby products across our family of brands—Kolcraft, Sealy Baby, Contours Baby and Tempur-pedic Baby. Our commitment to family remains at the heart of the business, with a goal to make new products that will help keep children safe and keep parents happy.
Please contact edonahue@kolcraft.com to start the conversation today. Thank you!
…
To learn about our complete list of certificates please contact us directly at compliance@kolcraft.com.
Thank you.…
